How long does my order take to ship?

Most items are made to order, so please allow 5–10 days for me to create and prep your order. I always do my best to get things out as quickly as possible.

Once shipped, delivery within the U.S. typically takes 2–8 days, depending on location, weather, and general USPS vibes.

Do you offer international shipping?

Not at this time — I currently ship to U.S. addresses only.

My order says “delivered” but I don’t see it. What should I do?

If your tracking shows “delivered” but your package is MIA, here are a few quick things to check:

• Your mailbox, porch, side door, or back door
• Any parcel lockers your carrier might use
• With neighbors or anyone in your household
• The shipping address on your order

Carriers sometimes misdeliver to a nearby address or scan early, and packages often turn up within a day or two.

If it’s still nowhere to be found, email me at TheMullinixCollective@gmail.com within 7 days of the delivery scan with your order number. I’ll help you investigate and file a missing-mail search on my end.

While Mullinix Collective isn’t responsible for packages once they’re marked delivered by the carrier, I will always do my best to help you find a solution.

What is your return policy?

I work hard to accurately describe and photograph all products, but I know things happen! If you’d like to request a return, please email me within 14 days of receiving your item.

Items must be returned in new, unused condition, at the buyer’s expense, within 30 days of delivery. Buyers are responsible for all return shipping costs.

If the item isn’t returned in its original condition, the buyer is responsible for any loss in value. Refunds are issued once the item arrives safely back to me.

Do you take custom orders or commissions?

At this time, I am NOT taking custom orders/commissions.
This includes crochet items, special 3D print requests, and one-off custom designs.

As a one-woman show juggling all parts of this brand, I’m currently focusing on creating and releasing the items you see available on my site. This may change in the future — but for now, customs are closed so I can keep things manageable and fun.

Do you offer cancellations?

Orders can be canceled within 24 hours as long as work hasn’t begun on your made-to-order items. After that window, cancellations aren’t guaranteed — but you can always reach out and I’ll see what’s possible.

Can I update my address after ordering?

Yes! If your order hasn’t shipped yet, email me ASAP at TheMullinixCollective@gmail.com and I’ll update your address.

If the order has already shipped, USPS won’t allow address changes, but we can go through missing-mail options if needed.

Do your 3D printed items have drainage?

Each listing explains whether the planter has:
• No drainage
• Drainage + saucer
• Drainage + saucer + wall-mount kit

Because every item is 3D printed in-house, features vary by design. If you’re unsure, feel free to email me!

Do you offer gift messages?

Yes! Leave a note at checkout and I’ll include a handwritten message in your order.